標題: 比部macbook玩謝.....後編 [打印本頁]

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作者: bbuu    時間: 2009-3-2 23:56     標題: 比部macbook玩謝.....後編

早排係度開左個貼話部上代白色mb一年未夠壞左三次keyboard & trackpad。有位ching話可以換部新機

係半信半疑之下打去apple問下，解釋一輪後，位小姐都話唔到事，淨係話無呢個policy   

正想cup線之際，佢話駁我比佢其他同事。等左15分鐘後，有位自稱customer relationship manager既小姐接手。

佢都話公司無呢個policy亦解釋產品都不一定不會壞，咁我都明，我只係想整返好，順便插下case如何西同表達不滿(其實要多謝case，睇埋就知)。

咁位小姐就話我呢個case好少見，亦都好同情。為左唔想我對apple失去信心，佢決定幫我換機......  

佢check返我部機係2.4 c2d小白($10200果款)，話停產左，問我轉鋁殼版好無，同埋要比我c2d 2.4我，即係最貴果款   。咁我當然話好啦，不過要我係case攞返部機同要攞份report certify部機

經過一星期等收返部機同一個星期等送貨，部新機今日收到囉  

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作者: 女皇銀禧    時間: 2009-3-3 00:15

....
so you come here to show off

congrat

but no matter what, hope your new MB won't have any trouble this time

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作者: bbuu    時間: 2009-3-3 00:24

thx ching

只係想話比大家知，有大問題可以打去apple直接投訴唔使搵case

同埋讚下呢間公司真係算唔錯

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作者: 女皇銀禧    時間: 2009-3-3 01:13

btw, I really can't search the policy saying that they will replace the product with the same part being repaired 3 times or more....

anyone can help?

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作者: bbuu    時間: 2009-3-3 01:33

no such policy said by apple cs............

I just believe one ching here and ask apple cs, really silly. But luckily I can replace the MB

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作者: 牙仔大    時間: 2009-3-3 01:43

弓喜，弓喜，好彩我買咁多Apple野都未壞過(touch wood)!

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